Reference

sofa33 Privacy Policy: Your Data

The sofa33 Privacy Policy explains what we collect when you open an account, sign in from a phone or desktop, and use DANA, OVO, GoPay or QRIS.

Account dataWallet detailsDevice accessPolicy requests
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sofa33 sofa33 Privacy Policy: Your Data
CONTACT THE TEAM

Get Policy Help Through Your Account

A clear contact path helps when you want to ask what the Privacy Policy means for your account.

Account request Use the support path connected to your sofa33 account for a privacy question. Include your registered phone number or account identifier, explain whether you need access, correction or deletion, and keep passwords and wallet PINs out of the message.
Wallet reference For a question about DANA, OVO, GoPay, QRIS, bank transfer or virtual account data, send the relevant payment reference rather than a full wallet credential. This helps us check status records while limiting the personal details shared in your request.
Access issue If a phone verification step or sign-in record looks unfamiliar, tell us the device type and approximate access time through account support. We use those details to investigate the policy request without asking you to disclose your password.
HOW DATA IS HANDLED

Explore sofa33 Privacy Controls

The Privacy Policy is supported by practical account controls rather than broad promises. We separate identity details from payment references where our systems allow, use device and login records to investigate access…

Data collected

When you open an account, we may record your phone number, account identifier, verification result, device type, browser details and login events. We collect these details because the Privacy Policy needs to explain account access, not because every lobby action requires a personal profile.

Cookie use

Cookies or related browser storage can keep a sign-in session working and help us recognise basic device settings. You can manage browser storage through your device settings, although removing it may require another phone verification step when you return.

Account security

Phone verification connects account access to the contact detail you provided. Login events and device signals can help us investigate an unfamiliar session. Never send us your password, wallet PIN or complete authentication code when asking about the Privacy Policy.

Payment records

A DANA, OVO, GoPay or QRIS reference can show that a wallet action was connected to your account, while bank transfer and virtual account records can show a matching status. We use those references for reconciliation and support, not as a replacement for your wallet credentials.

Retention period

We keep account, access and transaction records only for the operational or legal purpose that requires them, subject to applicable retention needs. When you ask about removal, we first check whether a record must remain available for account security or a legal obligation.

Change request

Ask us to correct an eligible detail by using account support and identifying the field that appears wrong. We may need to verify ownership before changing a phone number or account record, so one person cannot alter another person's data.

Browse Privacy Policy Answers

These Privacy Policy answers address the account and wallet questions you are most likely to have before opening sofa33 access. They cover collection, device behaviour, payment references, correction requests and local eligibility. If your question concerns a specific record, use the support path with your account identifier and avoid sending secret credentials.

It covers data linked to opening and using your account, including phone verification, login events, device details, support messages and payment references. It also explains cookies, retention, security checks and how you can ask for access, correction or deletion where local law permits.

We use your phone number to create and protect the account, complete the clear verification step before access and help investigate an unfamiliar login. It can also help us locate a support request. We will not ask you to send a password or wallet PIN.

Yes. The policy covers payment references and status details connected with DANA, OVO, GoPay and QRIS, as well as bank transfer or virtual account records. These references help match a transaction to your account without requiring your full wallet credentials.

We may record device type, browser details, session activity and login timing when you access the account from mobile or desktop. This helps us identify an unusual session and keep the sign-in flow working. Browser storage can also support session continuity.

Send a request through account support and identify the detail that needs correction, such as a phone number or account record. We may verify ownership before making a change. Include only the minimum detail needed and never include your password or wallet PIN.

You can ask whether deletion is available for a particular record. We assess the request against account security, operational needs and any applicable retention requirement. Where local law permits, we remove eligible data or explain why a specific record must remain.

Yes. Access and eligibility depend on local law. Our Privacy Policy still explains how we handle data for supported Indonesia regions, but you should check that access is permitted where you are before opening an account or submitting personal details.

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